Areas of the Country (in Red) Affected by the Zoom Outage
Dear Commons Community,
A widespread outage on the video call service Zoom caused problems for millions yesterday and especially for students, teachers and professors around the United States, the first day of classes for many schools and universities that are reopening online because of the coronavirus pandemic.
The partial outage, which lasted almost four hours, took place just as working and school hours began on the East Coast and affected the wide variety of people who now rely on Zoom as a lifeline. Businesses could not make video calls to clients, courthouses could not conduct hearings, and city and county governments had to postpone meetings.
Zoom said it had begun receiving reports of users’ being unable to start or join meetings at about 8:50 a.m. on the East Coast. About two hours later, the company said that it was “deploying a fix across our cloud,” and at about 12:40 p.m. it said it had resolved the issue. “Thank you all for your patience and our sincere apologies for disrupting your day,” the company said on Twitter.
Below is an explanation of the outage from Velchamy Sankarlingam, Zoom President of Product and Engineering.
Dear Valued Zoom Customer,
As you may know, at 4:56 am PDT today, August 24, Zoom experienced a partial disruption of our Meeting, Webinar, and website services. We largely restored service by 8:26 am PDT. We have determined that the cause of this service disruption was related to an application-level bug in our system, which resulted in a web login issue for customers.
We always take very seriously our responsibility to keep you connected, and we know that you are relying on us during this particularly challenging time. We deeply regret this incident and sincerely apologize. I’m personally disappointed that we have let you down and I am sorry for any inconvenience this may have caused.
I am proud of our dedicated team working to enable our customers’ work, schooling, and social lives during the global health crisis. We are intensely focused on scaling our collaboration and cloud technology to help Zoom reliably connect the world now and in the future. I’m here to get this right and will personally do my best to prevent disruptions like this from happening in the future. Zoom’s availability and reliability is a top priority and we appreciate all of your support.
President of Product and Engineering