Kentaro Toyama on: Why Technology Will Never Fix Education?

Dear Commons Community,

Kentaro Toyama, an associate professor at the University of Michigan’s School of Information, and a fellow at the Dalai Lama Center for Ethics and Transformative Values at MIT, has an article in today’s Chronicle of Higher Education, casting severe doubt on whether technology will ever “fix” education. He refers to education technology’s Law of Amplification: “While technology helps education where it’s already doing well, technology does little for mediocre educational systems; and in dysfunctional schools, it can cause outright harm.” Here is an excerpt:

“One problem is a widespread impression that Silicon Valley innovations are necessarily good for society. We confuse business success with social value, though the two often differ. Just for example, how is it that during the last four decades we have seen an explosion of incredible technologies, but America’s poverty rate hasn’t decreased and inequality has skyrocketed? Any idea that more technology in and of itself cures social ills is obviously flawed. Yet without a good framework for thinking about technology and society, it’s easy to get caught up in hype about new gadgets.

The Law of Amplification provides one such framework: At heart, it affirms that technology is a tool, which means that any positive effects depend on well-intentioned, capable people. But this also means that good outcomes are never guaranteed. What amplification predicts is that technological effects follow underlying social currents.

MOOCs offer a convenient example. Proponents cite the potential for MOOCs to lower the costs of education, based on the assumption that low-cost content is what is needed. Of course, the Internet offers dirt-cheap replicability, and it undeniably amplifies content producers’ ability to reach a mass audience. But if free content were all that was needed for an education, everyone with broadband connectivity would be an Ivy League Ph.D.”

He concludes:

“So what is to be done? Unfortunately, there is no technological fix, and that is perhaps the hardest lesson of amplification. More technology only magnifies socioeconomic disparities, and the only way to avoid that is nontechnological:  Either resolve the underlying inequities first, or create policies that favor the less advantaged.”




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